Frequently Asked Questions
General
Do you sell sample kits?
Do you sell sample kits?
Yes. Sample kits are available for many of our systems so you can test the product on your actual surface before ordering in full. It's a great way to confirm compatibility, check the finish, and get comfortable with the application process. Browse sample kits on our store or call us at (877) 743-9732 and we'll point you to the right one for your project.
Do you have TDS or SDS sheets available for your products?
Do you have TDS or SDS sheets available for your products?
Yes. Technical data sheets (TDS) and Safety Data Sheets (SDS) are available for all of our products. You can find them on each product page, the TCP Document Library or contact us at (877) 743-9732 and we'll send you exactly what you need.
Can you recommend a contractor in my area?
Can you recommend a contractor in my area?
Yes. We maintain a network of trained, contractors across the country. If you'd rather have a professional handle your project, we can connect you with someone who has been trained on our systems and knows how to use them correctly. Call us at (877) 743-9732 and we can put you in touch with the nearest Concrete Protector installer.
Product Knowledge
How do I know which products I need for my project?
How do I know which products I need for my project?
That's what we're here for. Browse our document library to see complete systems manuals for every system laid out step by step. If you're still not sure, call our product experts at (877) 743-9732 or use the chat. We'll walk you through exactly what you need and how much to order for your square footage.
Do you offer training on how to use your products?
Do you offer training on how to use your products?
Yes and it's free. We offer hands-on training classes at our facility in Lima, Ohio where you'll work with every system we sell. It's a two-day class covering installation techniques, surface prep, equipment operation, and business development. We also have online training resources through Decorative Concrete University. Whether you're a first-time contractor or adding new services to your business, training is the fastest way to get confident with our systems. Visit our training page to learn more and to reserve your seat.
Shipping
Do you ship internationally?
Do you ship internationally?
We do. International shipments require a bit of coordination on our end, so give us a call at (877) 743-9732 and we'll work out the details, shipping method, and timeline for your location. We've shipped to over 70 countries.
How fast will my order ship?
How fast will my order ship?
Most orders placed before 2 PM EST ship the same day. We fulfill from two distribution centers: in Ohio and one in Las Vegas. So the majority of orders reach anywhere in the lower 48 states within two business days. You'll receive FedEx tracking as soon as your order ships.
Financial
Do you offer financing for equipment purchases?
Do you offer financing for equipment purchases?
Yes. We offer financing on Warrior Equipment grinders and other large equipment purchases. This makes it easier to get started without a huge upfront investment. Visit our Financing page or call (877) 743-9732 to explore your options.
Do you offer contractor or volume pricing?
Do you offer contractor or volume pricing?
Yes call us or visit our contractor pricing application page to access contractor pricing tiers. Volume discounts are available on larger orders, contact us directly to discuss pricing on bulk or recurring orders.
